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Business process management : practical guidelines to successful implementations /

Jeston, John,

Business process management : practical guidelines to successful implementations / John Jeston - Fourth Edition - xxxvi, 653 pages : color illustrations ; 25 cm.

Includes bibliographical references and index

ISBN: 9781138738386

Subjects--Topical Terms:
Workflow--Management
Reengineering (Management)
Business planning
Industrial management

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