Customer experience management rebooted : are you an experience brand or an efficiency brand? /
Walden, Steven,
Customer experience management rebooted : are you an experience brand or an efficiency brand? / Steven Walden - 260 pages : illustrations in color ; 22 cm.
9781349949045
Customer relations--Management
Consumer satisfaction
Customer services
Customer experience management rebooted : are you an experience brand or an efficiency brand? / Steven Walden - 260 pages : illustrations in color ; 22 cm.
9781349949045
Customer relations--Management
Consumer satisfaction
Customer services