Service management : the new paradigm in retailing /

Service management : the new paradigm in retailing / Jay Kandampully, editor - 1 online resource

Includes bibliographical references and index

9781461415541


Retail trade--Management
Customer services

Perpustakaan Universiti Malaysia Pahang Al-Sultan Abdullah
26600 Pekan, Pahang Darul Makmur
Phone: +609 431 5063 (Gambang) / +609 431 5035 (Pekan)
Email: umplibrary@umpsa.edu.my

Connect With Us