MARC details
| 000 -LEADER |
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| fixed length control field |
03604ntm a2200337 i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
MY-KuUP |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20251125111015.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS |
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| fixed length control field |
t||||fr|||| 000 0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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| fixed length control field |
ta |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
250115t20242024my a|||fr|||| 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
THE0009981 (Local) |
| Qualifying information |
Hardback |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
UMPSA |
| Language of cataloging |
eng |
| Transcribing agency |
UMPSA |
| Description conventions |
rda |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
FIM .R37 2024 r Thesis |
| 100 0# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Wafa Rashid Salim Alalyani, |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Developing a Total Quality Management (TQM) relationship model: |
| Remainder of title |
the mediating role of organizational citizenship behavior in enhancing project performance in construction projects / |
| Statement of responsibility, etc. |
Wafa Rashid Salim Alalyani |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Kuantan, Pahang : |
| Name of producer, publisher, distributor, manufacturer |
UMPSA, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2024 |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Date of production, publication, distribution, manufacture, or copyright notice |
© 2024 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xii, 188 pages : |
| Other physical details |
illustration ; |
| Dimensions |
30 cm. + |
| Accompanying material |
1 CD-ROM |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 347 ## - DIGITAL FILE CHARACTERISTICS |
|---|
| Source |
rda |
| File type |
text file |
| Encoding format |
PDF |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Faculty of Industrial Management |
| 502 ## - DISSERTATION NOTE |
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| Dissertation note |
Thesis (Doctor of Philosophy) -- Universiti Malaysia Pahang Al-Sultan Abdullah – 2024 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
Past literature suggested that TQM factors are likely to enhance a firm’s performance. A significant volume of existing literature has checked the relationship among TQM factors and different dimensions of performance such as quality performance, business performance and marketing success in various sectors. Therefore, there is a scarcity of literature on the impact of TQM and institutional factors in construction projects performance with respect to Omani construction industry which is facing cost overrun due to delays. This research evaluated the implementation of TQM in Oman construction sector, with a sight to minimize the structural letdown of ongoing construction projects. To obtain this objective, this study empirically examined the relationships between Total Quality Management (TQM) factors—customer focus, continuous improvement, top management commitment, project strategy, and employee involvement—and institutional factors—normative pressure and coercive pressure—on construction project performance in Oman, moderated by project governance and mediated by Organizational Citizenship Behavior (OCB). This research used positivism research philosophy and quantitative research approach to carry out this research. The population of this research were 338 ongoing construction projects in Oman. Data were collected using a self-administered survey from 216 participants engaged in ongoing construction projects. The Partial Least Squares Structural Equation Modeling (PLS-SEM) technique was utilized for data analysis. The results indicated that customer focus, project strategy, and OCB significantly influenced construction project performance, whereas continuous improvement, top management commitment, and employee involvement did not have a significant impact. Additionally, OCB partially mediated the relationship between TQM factors and construction project performance, and project governance moderated the impact of TQM on project performance. These findings offer practical implications for enhancing project performance in the construction industry and contribute theoretically to the literature on TQM factors and Institutional factors by providing empirical evidence of their effectiveness in improving construction projects’ performance in Oman. |
| 610 20 - SUBJECT ADDED ENTRY--CORPORATE NAME |
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| Corporate name or jurisdiction name as entry element |
Faculty of Industrial Management |
| General subdivision |
Dissertations |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Universities and colleges |
| Form subdivision |
|
| General subdivision |
Dissertations |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Theses |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Thesis |