MARC details
| 000 -LEADER |
|---|
| fixed length control field |
03667ntm a2200337 i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
MY-KuUP |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20251125111040.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS |
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| fixed length control field |
t||||fr|||| 000 0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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| fixed length control field |
ta |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
250515t20252025my a|||fr|||| 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
THE0010064 (Local) |
| Qualifying information |
Hardback |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
UMPSA |
| Language of cataloging |
eng |
| Transcribing agency |
UMPSA |
| Description conventions |
rda |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
FIM .F37 2025 r Thesis |
| 100 0# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Fara Adura Mohd Yusoff, |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
E-consumers’ intention and adoption of parcel locker services : |
| Remainder of title |
the moderating effects of resistance to change and perceived value / |
| Statement of responsibility, etc. |
Fara Adura Binti Mohd Yusoff |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Kuantan, Pahang : |
| Name of producer, publisher, distributor, manufacturer |
UMPSA, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2025 |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Date of production, publication, distribution, manufacture, or copyright notice |
© 2025 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiii, 288 pages : |
| Other physical details |
illustrations (some color) ; |
| Dimensions |
30 cm. + |
| Accompanying material |
1 CD-ROM |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 347 ## - DIGITAL FILE CHARACTERISTICS |
|---|
| Source |
rda |
| File type |
text file |
| Encoding format |
PDF |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Faculty of Industrial Management |
| 502 ## - DISSERTATION NOTE |
|---|
| Dissertation note |
Thesis (Doctor of Philosophy) -- Universiti Malaysia Pahang – 2025 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
The rise in e-commerce activity has also increased the demand for last mile delivery (LMD) services. However, the conventional form of distribution (i.e., home delivery) has several drawbacks and could be more efficient across the supply chain process. Innovative solutions like self-service deliveries (e.g., parcel lockers) have recently been introduced to improve the efficiency of LMD. However, statistics show that consumers' acceptance of parcel locker services does not align with the service providers' anticipation. Therefore, this study investigates factors influencing consumers' intention and adoption of parcel lockers as an LMD service in Malaysia. The research population involved individual online shopping consumers in Malaysia who were selected via purposive sampling. A two-wave longitudinal online survey with a four-month interval was conducted to collect the data, enabling the researcher to observe changes in variables over time while maintaining the participants' interest and reducing dropout. A total of 493 and 268 responses were obtained at Time 1 and Time 2, respectively. Smart Partial Least Squares (SmartPLS) software was used to analyse the data. The results showed that effort expectancy, innovativeness, compatibility, and green knowledge significantly influence the intention to adopt parcel lockers at Time 1. As for T2, social influence influenced the intention to adopt parcel lockers considerably. The results further denoted that innovativeness significantly affects compatibility at both times. These findings provide evidence that behavioural intention significantly influences the adoption of parcel lockers, and that perceived value plays an important role in moderating the impact of intention on the adoption of parcel lockers but not resistance to change. Furthermore, green knowledge was found to have a large impact on behavioural intention, while perceived value has a large effect on adoption. These results carry significant implications from the theoretical and managerial perspectives and offer valuable information to several parties, such as logistics companies, the government, and related agencies, in helping them to develop strategies to increase consumers' intention and adoption of parcel locker delivery services. Such insights are expected to support the long-term success of parcel locker delivery as an LMD choice in Malaysia. |
| 610 20 - SUBJECT ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Faculty of Industrial Management |
| General subdivision |
Dissertations |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Universities and colleges |
| General subdivision |
Dissertations |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Theses |
| General subdivision |
Dissertations |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Thesis |