To study the relationship between bank layout and customer satisfaction / (Record no. 5533)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02400ntm a2200253 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000083190 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | KUKTEM |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251117113243.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 141110t2013 my a f m 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | THE0001621(Local) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201905131116 |
| Level of effort used to assign nonsubject heading access points | yusri |
| -- | 201411101033 |
| -- | Fida |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UMP |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HF5415 .N67 2013 r Bc. |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Norazlina Rusli |
| 245 10 - TITLE STATEMENT | |
| Title | To study the relationship between bank layout and customer satisfaction / |
| Statement of responsibility, etc. | Norazlina Rusli |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Kuantan, Pahang : |
| Name of publisher, distributor, etc. | UMP, |
| Date of publication, distribution, etc. | 2013 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 75 p. : |
| Other physical details | ill. (some col.) ; |
| Dimensions | 30 cm. + |
| Accompanying material | 1 CD-ROM |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Project paper (Bachelor of Industrial Technology Management with Honors) -- Universiti Malaysia Pahang - 2013 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Bibliography : p. 49-51 |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | Layout design is an important element for any organization to maintain their customer loyalty. Many importance and benefit can be obtained by any organization when the customer satisfaction can be achieved when implementing the systematic and efficiently layout design. This research is carried out to study the relationship between bank layout and customer satisfaction. The objective of this research is to study the relationship between Bank layout and customer satisfaction and to determine suitability of current layout arrangement. One of the commercial bank located in Kuantan, Pahang was selected as a scope for this study. Participant randomly selected and the customers of bank are the respondent to answer the questionnaire in this study. Two instruments were used to collect data which is survey questionnaire which consist of open-ended and closed-ended questions. Observation also used in this study because to see the phenomenon or the environment and arrangement layout of bank. The participants are 100 randomly selected customers from different age, gender, race and so on. The result showed that environment (Independent Variable) and counter (Dependent Variable) is the factors that influence the layout design and customer satisfaction. The correlation showed that layout and customer satisfaction have a strong relationship and the current layout arrangement of bank in an irregular situation or not effective and efficient condition. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer satisfaction |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not lost | Not for loan | UMPLIB GAMBANG | UMPLIB GAMBANG | 04/09/2019 | HF5415 .N67 2013 r Bc. | 0000090170 | 04/09/2019 | 1 | 04/09/2019 | Final Year Report | |||
| Not lost | Not for loan | UMPLIB GAMBANG | UMPLIB GAMBANG | 04/09/2019 | CD 8450 | HF5415 .N67 2013 r Bc. | 0000090171 | 04/09/2019 | 1 | 04/09/2019 | Final Year Report |