MARC details
| 000 -LEADER |
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| fixed length control field |
02781ntm a2200265 a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
vtls000083211 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
KUKTEM |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20251117113248.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
141110t2013 my da f m 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
THE0001576(Local) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201905271127 |
| Level of effort used to assign nonsubject heading access points |
asmadi |
| Level of effort used to assign subject headings |
201502020954 |
| Level of effort used to assign classification |
fawwaz |
| Level of effort used to assign subject headings |
201411131529 |
| Level of effort used to assign classification |
training2 |
| Level of effort used to assign subject headings |
201411101312 |
| Level of effort used to assign classification |
training2 |
| -- |
201411101245 |
| -- |
training2 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
UMP |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
HD9980 .H55 2013 r Bc. |
| 100 0# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Hilmi Rasyad Mohd Hassan |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The impact of technology application in the improvement of service delivery: |
| Remainder of title |
a case study at the Road Transport Department Malaysia law enforcement division of Pulau Pinang / |
| Statement of responsibility, etc. |
Hilmi Rasyad Mohd Hassan |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Kuantan, Pahang : |
| Name of publisher, distributor, etc. |
UMP, |
| Date of publication, distribution, etc. |
2013 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xv, 52 p. : |
| Other physical details |
ill. (some col.) ; |
| Dimensions |
30 cm. + |
| Accompanying material |
1 CD-ROM |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Faculty of Engineering Technology |
| 502 ## - DISSERTATION NOTE |
|---|
| Dissertation note |
Project Paper (Bachelor Degree in Industrial Technology Management with Honours ) -- Universiti Malaysia Pahang – 2013 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Bibliography : p. 53-57 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
This study is an attempt to learn the impact of ICT in service delivery with the special focus on Road Transport Department (JPJ) Malaysia. It deals with the service sector that implements ICT infrastructure to enhance the services being produced by the application of technology. This study aims to understand effectiveness of e-services in terms of improvement in service delivery. The effectiveness of services delivered is recognized through the time factor by delivering time effective services. This study also tries to understand the level of technology absorption of the organization, and do technology application influence the effectiveness of service provided. The technology application means the ICT infrastructure implementation by the department. In other words, the improvement in service delivery is analysed through effectiveness of services to identify the influences of the factors on service delivery improvement. A qualitative method was being used as the research data collection method that has a combination of content analysis, using historical data and survey through in-depth interview. The findings of this study show that the effectiveness of e-services is influenced by time factor. The findings also show that the contributing factor of ICT infrastructure, infrastructure maintenance influences the effectiveness of the services. Meanwhile, the customer satisfaction ensures the effectiveness of services provided. Therefore, the results show that the contributing factors have significant relationship with service delivery improvement. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Information tehcnology |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service industries |