MARC details
| 000 -LEADER |
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| fixed length control field |
02664nam a2200289 a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
vtls000060089 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
KUKTEM |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20251125093221.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
120523t2011 at a g 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780730377740 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0730377741 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201210011129 |
| Level of effort used to assign nonsubject heading access points |
asmadi |
| -- |
201205230957 |
| -- |
irma |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
UMP |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
HF5718 .L46 2011 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lendrum, Tony |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Building high performance business relationships : |
| Remainder of title |
rescue, improve, transform your most valuable assets / |
| Statement of responsibility, etc. |
Tony Lendrum |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Milton Qld, AUS : |
| Name of publisher, distributor, etc. |
John Wiley & Sons Australia, |
| Date of publication, distribution, etc. |
2011 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiii, 282 p. : |
| Other physical details |
ill. ; |
| Dimensions |
23 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes index |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
BUILDING HIGH PERFORMANCE BUSINESS RELATIONSHIPS; CONTENTS; ABOUT THE AUTHOR; ACKNOWLEDGEMENTS; INTRODUCTION; CHAPTER 1: RELATIONSHIP MANAGEMENT-A STORYBOARD PERSPECTIVE; 0 to 10RM-a storyboard perspective; Summary; PART A: FRAMEWORK AND COMPONENTS OF 0 TO 10 RELATIONSHIP MANAGEMENT; CHAPTER 2: THE FRAMEWORK; Unpacking the 0 to 10RM Matrix; Relationship types in brief; The five elements of relationships; The vendor, supplier and partner segments; Relationship performance; The two anchor points; Secondary approaches; The greenline; The 'how to' plan |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
CHAPTER 4: KEY COMPONENTS; Leadership and value propositions; Contracts and agreements; Relationship charters; Performance measurement and relationship KPI scorecards; Risk-reward performance-based remuneration models; Relationship plans; Governance and structure; Summary; PART B: PEOPLE AND CHANGE; CHAPTER 5: LET'S GO CHANGE MODEL; People-you can't do business without them; The Bus of Change; Let's Go change model explained; The process of the Let's Go change model; Linking corporate culture and leadership; Culture survey; Three critical relationship roles |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
A practical guide for building and maintaining high performance business relationships Every business sinks or swims on the quality of its relationships and alliances, whether they are between management and staff, departments, subsidiaries, partners, suppliers, or customers. It's no wonder then that building and maintaining high performance relationships has emerged as one of the hottest topics in today's hypercompetitive, global business environment. This indispensable guide will help you to understand what high performance relationships are and how they work. Written by a distinguished pion |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Business communication |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Success in business |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Strategic planning |