Customer service in an instant : (Record no. 64675)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02633nam a2200253 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000060328 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | KUKTEM |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251125093429.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120525t2008 njua g 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781601630131 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201710041435 |
| Level of effort used to assign nonsubject heading access points | AUTHORITY |
| Level of effort used to assign subject headings | 201301151130 |
| Level of effort used to assign classification | saini |
| -- | 201205251152 |
| -- | sri |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UMP |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HF5415.5 .B35 2008 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bailey, Keith |
| 245 10 - TITLE STATEMENT | |
| Title | Customer service in an instant : |
| Remainder of title | 60 ways to win customers and keep them coming back / |
| Statement of responsibility, etc. | Keith Bailey & Karen Leland |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Franklin Lakes, NJ. : |
| Name of publisher, distributor, etc. | Career Press, |
| Date of publication, distribution, etc. | 2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 159 p. : |
| Other physical details | ill. ; |
| Dimensions | 21 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 500 ## - GENERAL NOTE | |
| General note | "Master the four core customer styles. Learn to say ’no’ with service. Bounce back from service breakdowns." |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Assess your working style -- Avoid negative filters -- Backtrack key words -- Be Web wise -- Beware of burnout -- Bridge the language barrier -- Build a bridge -- Choose your level of conversation -- Conquer complaining customers -- Counter coworker conflict -- Create customer-friendly systems -- Define customer needs -- Deliver constructive criticism -- Ditch your default response -- Evaluate your service skills -- Find and fix e-mail mistakes -- Focus on essence -- Gather feedback -- Get to know the people pleaser -- Go the extra mile -- Handle complaints with care -- Hire some help -- Improve your listening habits -- Inspire a learning environment -- Integrate voicemail excellence -- Keep the service message alive -- Know your stress response -- Learn the art of complaining -- Locate your stress level -- Make your service tangible -- Manage abusive customers -- Master body language basics -- Navigate a heated conversation -- Open to feedback -- Pace your way to better rapport -- Pay attention, really -- Play with the passionate persuader -- Practice the art of the compliment -- Provide empathy -- Raise questions -- Recover from service blunders -- Redefine your service -- Reframe your outlook -- Respect the power player -- Rev up your recognition -- Say "I," not "you" -- Say no with style -- Set expectations on the spot -- Strengthen service habits -- Style step -- Switch filters -- Temper your telephone tone -- Think through outsourcing -- Treat your colleagues as customers -- Tune up your telephone etiquette -- Turn service into sales -- Understand the problem solver -- Upgrade your influence -- Walk your talk -- Work out a working styles profile |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Leland, Karen |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not lost | UMPLIB PEKAN | UMPLIB PEKAN | 04/09/2019 | 36.68 | HF5415.5 .B35 2008 | 0000069669 | 04/09/2019 | 1 | 36.68 | 04/09/2019 | Open Shelf |