MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02703ntm a2200289 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls000098209 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
KUKTEM |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20251117113326.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
161130s2016 my a f abm 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
THE0000289(Local) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201905141617 |
| Level of effort used to assign nonsubject heading access points |
nazirah |
| Level of effort used to assign subject headings |
201712261154 |
| Level of effort used to assign classification |
nazri |
| Level of effort used to assign subject headings |
201611301025 |
| Level of effort used to assign classification |
saini |
| -- |
201611301024 |
| -- |
saini |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
UMP |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
FKASA .A54 2016 r Bc. |
| 100 0# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Aneesa Aqeela Mohd Asha’ari |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Guest satisfaction survey on public bus services: a case study in Kuantan / |
| Statement of responsibility, etc. |
Aneesa Aqeela Mohd Asha’ari |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Kuantan, Pahang : |
| Name of publisher, distributor, etc. |
UMP, |
| Date of publication, distribution, etc. |
2016 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 50 p. : |
| Other physical details |
ill. (some col.) ; |
| Dimensions |
30 cm. + |
| Accompanying material |
1 CD-ROM |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Faculty of Civil Engineering and Earth Resources |
| 502 ## - DISSERTATION NOTE |
|---|
| Dissertation note |
Project Paper (Bachelors of Civil Engineering) -- Universiti Malaysia Pahang – 2016 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Bibliography : p. 44-46 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
Public transport is a shared passenger transport service which is available for all people. Thousands of people use the public bus around Kuantan to reach their destinations. Nevertheless, increasing private vehicles on major roads in Malaysia have created problems in traffic congestion which further make accidents, air and noise pollution. The public also refused that the busses’ poor condition and the irregular and unpleasant services. Therefore, this study is intended to explore demographic behaviour of passenger public bus services and assess passenger satisfaction. At the same time, the survey also was conducted to evaluate passenger loyalty. To achieve this objective, Kuantan city has been chosen as a study area namely Rapid Kuantan Bus Station, Terminal Sentral Kuantan, Urban Transformation Centre (UTC) and University Malaysia Pahang. A total of 150 questionnaires were collected. Then, the average index method was performed to evaluate customer satisfaction. While to indicate customer loyalty Net Promoter Score method was chosen. The result demonstrates that, the user was satisfied on public bus. However, a possibility person to use other services is detractor. This means that people will use other services such as cab, trail and other things. Thus, the improvement of the service quality of public bus transport is important sign to makes it up since, the public bus transport one is majority of the public bus transport in Kuantan. |
| 610 20 - SUBJECT ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Faculty of Civil Engineering and Earth Resources |
| General subdivision |
Dissertations |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Universities and Colleges |
| General subdivision |
Dissertations |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Theses |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="http://ecollib.ump.edu.my/id/eprint/3989">http://ecollib.ump.edu.my/id/eprint/3989</a> |
| Public note |
Access in library only |