MARC details
| 000 -LEADER |
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| fixed length control field |
02949ntm a2200289 a 4500 |
| 001 - CONTROL NUMBER |
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| control field |
vtls000098362 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
KUKTEM |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20251117113337.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
161208t2015 my a f m 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
THE0000044(Local) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
201905131215 |
| Level of effort used to assign nonsubject heading access points |
aishah |
| Level of effort used to assign subject headings |
201711291004 |
| Level of effort used to assign classification |
saini |
| -- |
201612081520 |
| -- |
fateeha |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
UMP |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
FIM .H345 2015 r Bc. |
| 100 0# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Mohd Hafizul Afiq Su' Aif |
| 245 14 - TITLE STATEMENT |
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| Title |
The relationship between customer service and the organizational performance / |
| Statement of responsibility, etc. |
Mohd Hafizul Afiq Su' Aif |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Kuantan, Pahang : |
| Name of publisher, distributor, etc. |
UMP, |
| Date of publication, distribution, etc. |
2015 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
x, 51 p. : |
| Other physical details |
ill. (some col.) ; |
| Dimensions |
30 cm. + |
| Accompanying material |
1 CD-ROM |
| 500 ## - GENERAL NOTE |
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| General note |
Faculty of Industrial Management |
| 502 ## - DISSERTATION NOTE |
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| Dissertation note |
Project Paper (Bachelor Degree in Project Management with Honors) -- Universiti Malaysia Pahang – 2015 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Bibliography : p. 41-43 |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
Customer Service is not something new for us. Many industries now are practically in using customer service as to make sure their company can get a good connection between them with the customers. Customer service also helps to manage good organizational performance. For this thesis, it will find the requirement of research objective, which is to identify the component In customer service and also to identify the relationship between customer service and organizational performance. Customer service will be the dependent variable that include another two factors which is in term of quality and also time. Meanwhile, the organizational performance will be the independent variable for this thesis. With this variable, it will help to shows whether quality and time under customer service has relationship or not with the organizational performance in term of process management. In thesis, it will use survey techniques as the method of data collection. Proton service Centre in Kuala Lumpur has been chosen with total population of 21 service centre. All the data that has been collected will then be analyse using SPSS Software before result can be obtained. With all the data and information that has been collected, the relationship between both variable can be come out. For the first objective, all the information can be obtained by viewing and studies based on the literature review and relate it with triple constraint of project management. Meanwhile for the second objective, hypothesis testing has been done and the result shows that in term of quality variable, there is no significant relationship towards the organizational performance. For the term of time, there is significant relationship towards organizational performance. |
| 610 20 - SUBJECT ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Faculty of Industrial Management |
| General subdivision |
Dissertations |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Universities and Colleges |
| General subdivision |
Dissertations |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Theses |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="http://ecollib.ump.edu.my/id/eprint/25668">http://ecollib.ump.edu.my/id/eprint/25668</a> |
| Public note |
Access in library only |