New methods of competing in the global marketplace : critical success factors from service and manufacturing / Richard E. Crandall and William R. Crandall.
Material type:
TextSeries: Series on resource managementPublication details: Boca Raton, FL : CRC Press/Taylor & Francis Group, c2008.Description: xxxi, 423 p. : ill. ; 25 cmISBN: - 9781420051261 (alk. paper)
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Open Shelf
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UMPLIB GAMBANG | HD31 .C68 2008 (Browse shelf(Opens below)) | 1 | Available | 0000035715 |
Includes bibliographical references and index.
The vanishing manufacturing/service boundary -- Critical success factors and strategic planning -- The ITO model -- The role of management programs in continuous improvement -- How manufacturing techniques are being adapted to service operations -- How service techniques are being extended to manufacturing -- The role of technology in continuous improvement -- The role of infrastructure in continuous improvement -- Understanding organizational culture - the elusive key to change -- Integrated supply chains from dream to reality -- The role of services to complement the supply chain -- The future of improvement programs.