Supervisor's survival kit / Cliff Goodwin, Daniel B. Griffith

Includes bibliographical references and index

Should you be a supervisor? -- Making the transition -- The supervisor's role and responsibility in the modern organization -- Achieving productivity through people -- The supervisor-employee relationship -- Creating a productive working climate -- Quality control and continuous improvement -- The effective work team -- Communicating privately -- The problem employee -- Staffing -- Delegation -- Use your knowledge power -- Managing performance -- Learning how to concentrate and manage your time -- Establishing goals and planning -- Setting priorities -- Make decisive decisions -- Common mistakes you don't want to make -- Converting change into opportunity