Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven
Material type:
TextPublication details: Hoboken, N.J. : J. Wiley & Sons, Inc., c2008Edition: 2nd edDescription: xvii, 365 p. : ill. ; 23 cmISBN: - 9780470180020 (cloth : alk. paper)
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
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Open Shelf
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UMPLIB GAMBANG | JF1525.T67 N58 2008 (Browse shelf(Opens below)) | 1 | Available | 0000047131 |
Includes bibliographical references and index
Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success