Wired and dangerous : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson

By:

Bell, Chip R

Contributor(s):

Patterson, John R

Material type: Text

TextPublication details: San Francisco : Berrett-Koehler Publishers, c2011Description: vii, 248 p. : ill. ; 22 cmISBN:

9781605099750 (pbk. : alk. paper)
1605099759 (pbk. : alk. paper)

Subject(s):

Summary: Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings ( 1 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB PEKAN	HF5415.5 .B45 2011 (Browse shelf(Opens below))	1	Available		0000066922

Includes bibliographical references (p. 233-235) and index

Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews