The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage / James L. Heskett, W. Earl Sasser, Joe Wheeler

By:

Heskett, James L

Contributor(s):

Material type: Text

TextPublication details: Boston, Mass. : Harvard Business Press, c2008Description: 225 p. : ill. ; 25 cmISBN:

9781422110232
1422110230

Subject(s):

Online resources:

Table of contents only

Contents:

Introduction -- Build ownership into your strategic value vision -- Leverage value over cost -- Put customers to work -- Boost your employee OQ -- Engineer ownership through anticipatory management -- Build a strong and adaptive ownership culture -- Sustain your success

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Holdings ( 1 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB GAMBANG	HF5827.95 .H47 2008 (Browse shelf(Opens below))	1	Available		0000039985

Includes bibliographical references (p. 209-214) and index