The business value of IT : managing risks, optimizing performance, and measuring results / Michael D.S. Harris, David Herron, Stasia Iwanicki
Material type:
TextPublication details: Boca Raton, FL : CRC Press, c2008Description: xxvi, 266 p. : ill. ; 25 cmISBN: - 9781420064742 (alk. paper)
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Open Shelf
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UMPLIB GAMBANG | HC79.I55 H39 2008 (Browse shelf(Opens below)) | 1 | Available | 0000041463 |
Includes bibliographical references and index
What should the business expect from ITt? -- How do I measure the value of IT? -- How much it is enough? -- Am I paying too much for IT? -- Who governs IT? -- What models should IT use? -- Are we outsourcing effectively? -- What tools should IT use? -- How do I measure IT performance? -- Is IT operating effectively? -- Where are we in relation to industry peers? -- How can we do IT better? -- How can we manage IT changes? -- How should IT manage risk? -- How should IT manage its people? -- What should IT expect from the business?