Conflict coaching : conflict management strategies and skills for the individual / Tricia S. Jones, Ross Brinkert
Material type:
TextPublication details: Los Angeles : Sage Publications, c2008Description: xxii, 322 p. : ill. ; 23 cm. + 1 CD-ROMISBN: - 9781412950824 (cloth)
- 1412950821 (cloth)
- 9781412950831 (pbk.)
- 141295083X (pbk.)
- 9781412962308 (CD ROM)
- Resources CD to accompany conflict coaching : [computer file] conflict management strategies and skills for the individual by Tricia S. Jones, Ross Brinkert
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Open Shelf
|
UMPLIB GAMBANG | HM1126 .J66 2008 (Browse shelf(Opens below)) | 1 | Available | 0000035096 | ||
Accompanying Material
|
UMPLIB GAMBANG | CD 3061 | HM1126 .J66 2008 (Browse shelf(Opens below)) | 1 | Available | 0000035097 |
Includes bibliographical references (p. 295-306) and index
Section 1: Introducing Conflict Coaching -- Conflict coaching: conflict management strategies and skills for the individual -- The comprehensive conflict coaching model -- Section 2: Conducting Conflict Coaching -- Stage one: discovering the story -- Stage two: the identity perspective -- Stage two: the emotion perspective -- Stage two: the power perspective -- Stage three: crafting the "best" story -- Stage four: communication skills: confrontation, confirmation, and comprehension -- Stage four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3: Integrating Conflict Coaching Into Your Practice -- Needs assessment and program evalutation for conflict coaching -- The future of conflict coaching.