The Apple experience : the secrets of delivering insanely great customer service / Carmine Gallo
Material type:
TextPublication details: New York : McGraw-Hill, c2012Edition: 1st edDescription: xviii, 234 p. : ill. ; 24 cmISBN: - 9780071793209 (alk. paper)
- 0071793208 (alk. paper)
- 9780071793216 (ebk.)
- 0071793216 (ebk.)
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Open Shelf
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UMPLIB PEKAN | HF5415.5 .G35 2012 (Browse shelf(Opens below)) | 1 | Lost | 0000065667 |
Includes bibliographical references (p. 219-226) and index
Introduction: enriching lives -- Inspiring your internal customer --Dream bigger -- Hire for smiles -- Cultivate fearless employees -- Build trust -- Foster a feedback loop -- Develop multitaskers -- Empower your team -- Serving your external customer -- Follow Apple's 5 steps of service -- Reset your customer's internal clock -- Sell the benefit -- Unleash your customer's inner genius -- Create wow moments -- Rehearse the script -- Deliver a consistent experience -- Setting the stage -- Eliminate the clutter -- Pay attention to design details -- Design multisensory moments -- Conclusion: the soul of Apple