Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]
Material type:
TextPublication details: New York : McGraw-Hill, c2012Edition: 2nd edDescription: xviii, 244 p. ; 24 cmISBN: - 9780071775304 (hbk. : alk. paper)
- 0071775307 (hbk. : alk. paper)
- 9780071771320 (pbk. : alk. paper)
- 0071771328 (pbk. : alk. paper)
- 9780071772204 (e-ISBN)
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Open Shelf
|
UMPLIB PEKAN | BF637.C45 C78 2012 (Browse shelf(Opens below)) | 1 | Available | 0000065717 |
Includes bibliographical references (p. 31) and index
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning