Sharing hidden know-how : how managers solve thorny problems with the knowledge jam / Katrina B. Pugh

By:

Pugh, Katrina

Material type: Text

TextSeries: J-b us non-franchise leadership ; 387Publication details: San Francisco, CA : Jossey-Bass, c2011Description: xxiii, 248 p. : ill. ; 24 cmISBN:

9780470876817 (hardback)
0470876816 (hardback)

Subject(s):

Summary: "One of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. This book's five-step process, which the author calls Knowledge Jam, shows how to set the direction, foster the correct tone, conduct a knowledge capture event, and integrate this knowledge into the organization. It also introduces conversation practices for participants to effectively co-create knowledge and discover context. Rich with case studies, how-to templates, and adaptations, this book is ideal for external consultants, internal facilitators and leaders"--Provided by publisher

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Holdings ( 1 )
Title notes ( 2 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB PEKAN	HD30.2 .P84 2011 (Browse shelf(Opens below))	1	Available		0000066535

Includes bibliographical references and index

"One of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. This book's five-step process, which the author calls Knowledge Jam, shows how to set the direction, foster the correct tone, conduct a knowledge capture event, and integrate this knowledge into the organization. It also introduces conversation practices for participants to effectively co-create knowledge and discover context. Rich with case studies, how-to templates, and adaptations, this book is ideal for external consultants, internal facilitators and leaders"--Provided by publisher