Defusing the angry patron : a how-to-do-it manual for librarians / Rhea Joyce Rubin

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Material type: Text

TextSeries: How-to-do-it manuals for librariesPublication details: New York : Neal-Schuman Pub. Inc., c2011Edition: 2nd edDescription: xv, 125 p. ; 28 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Open Shelf	UMPLIB PEKAN	Z711 .R83 2011 (Browse shelf(Opens below))	1	Available		0000071889

Includes bibliographical references and index