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A study of queuing time in waiting line of supermarket at cashier counter by using simulation / Nur Atirah Binti Abit

By:

Nur Atirah Binti Abit

Material type: Text

TextPublication details: Kuantan, Pahang : UMP, 2015Description: xiii, 51 p. : ill. (some col.) ; 30 cm. + 1 CD-ROMISBN:

THE0000027(Local)

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Dissertation note: Project Paper (Bachelor of Industrial Technology Management with Honors) -- Universiti Malaysia Pahang – 2015 Scope and content: This study focuses on queuing time in waiting line in relationship to the customer satisfaction. This study was conducted to the operational activity on cashier counter at one on the supermarket in Kuantan. This study applied simulation approach by using Arena Software to develop and simulate actual process at cashier counter. This study took one year duration to be completed. It is the quantitative study in which the performance is measured by the utilization for the whole system at cashier counter. By using simulation model on cashier counter, this is significant improvement on queuing time in waiting line by 30% on the normal duration (Recording 1 min 90 sec).

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Holdings ( 2 )
Title notes ( 4 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Final Year Report	UMPLIB GAMBANG	FIM .A85 2015 r Bc. (Browse shelf(Opens below))	1	In Transit		0000115600
Final Year Report	UMPLIB GAMBANG	CD 10365 \| FIM .A85 2015 r Bc. (Browse shelf(Opens below))	1	Not for loan		0000115601

Faculty of Industrial Management

Project Paper (Bachelor of Industrial Technology Management with Honors) -- Universiti Malaysia Pahang – 2015

Bibliography : p. 39-40

This study focuses on queuing time in waiting line in relationship to the customer satisfaction. This study was conducted to the operational activity on cashier counter at one on the supermarket in Kuantan. This study applied simulation approach by using Arena Software to develop and simulate actual process at cashier counter. This study took one year duration to be completed. It is the quantitative study in which the performance is measured by the utilization for the whole system at cashier counter. By using simulation model on cashier counter, this is significant improvement on queuing time in waiting line by 30% on the normal duration (Recording 1 min 90 sec).