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Modelling human queuing at Kuantan cinema / Abdul Qadir Jailani Muchtar

By:

Abdul Qadir Jailani Muchtar

Material type: Text

TextPublication details: Kuantan, Pahang : UMP, 2016Description: xii, 37 p. : ill. (some col.) ; 30 cm. + 1 CD-ROMISBN:

THE0001238(Local)

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Dissertation note: Project paper (Bachelor of Science Computer (Software Engineering) With Hons.) -- Universiti Malaysia Pahang – 2016 Abstract: This thesis presents a comparison between types of queue system simulation by using Discrete Event Simulation (DES). In our literature review we identified a gap in comparing the applicability of this type of queue system. Hence, we focused our research on reactive and different level of detail of proactive of human behavior in service system.The aim of our thesis is first to identify the possible queuing type’s model, second is to develop different queuing types using discrete event simulation and lastly to compare the developed queuing type models based on waiting times and no.of customer served. To reach that we investigate both similarities and differences between model results performance and the similarities and differences in model difficultyperformance.The comparison of the simulation is reach by using scenario method. We conduct three scenarios in same environment and DES method, the different is we use the different type of queue system in the simulation. In the first scenario(cinema ticket service) we use single queue line and multi service or counter, second scenario we still use single queue line and multi service but we reduce two counter services, and lastly third scenario we use multi queue line and multi service.The result from the experiment reveals that both single line and multi-line suitable for that kind of environment. In addition, multi-line and multi-service is more suitable in this environment for achieving the shorter waiting time to serve the customer in counter ticket cinema.

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Holdings ( 2 )
Title notes ( 4 )

Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Final Year Report	UMPLIB PEKAN	FSKKP .Q33 2016 r Bc. (Browse shelf(Opens below))	1	Not for loan		0000117604
Final Year Report	UMPLIB PEKAN	CD 10705 \| FSKKP .Q33 2016 r Bc. (Browse shelf(Opens below))	1	Not for loan		0000117605

Faculty of Computer Systems and Software Engineering

Project paper (Bachelor of Science Computer (Software Engineering) With Hons.) -- Universiti Malaysia Pahang – 2016

Bibliography : p. 35-36

This thesis presents a comparison between types of queue system simulation by using Discrete Event Simulation (DES). In our literature review we identified a gap in comparing the applicability of this type of queue system. Hence, we focused our research on reactive and different level of detail of proactive of human behavior in service system.The aim of our thesis is first to identify the possible queuing type’s model, second is to develop different queuing types using discrete event simulation and lastly to compare the developed queuing type models based on waiting times and no.of customer served. To reach that we investigate both similarities and differences between model results performance and the similarities and differences in model difficultyperformance.The comparison of the simulation is reach by using scenario method. We conduct three scenarios in same environment and DES method, the different is we use the different type of queue system in the simulation. In the first scenario(cinema ticket service) we use single queue line and multi service or counter, second scenario we still use single queue line and multi service but we reduce two counter services, and lastly third scenario we use multi queue line and multi service.The result from the experiment reveals that both single line and multi-line suitable for that kind of environment. In addition, multi-line and multi-service is more suitable in this environment for achieving the shorter waiting time to serve the customer in counter ticket cinema.