The real value of training : measuring and analyzing business outcomes and the quality of ROI / Ron Drew Stone
Material type:
TextPublication details: New York : McGraw-Hill, 2011Description: xvii, 302 p. : ill. ; 24 cmISBN: - 9780071759977
- 0071759972
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
Open Shelf
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UMPLIB PEKAN | HF5549.5.P35 S76 2011 (Browse shelf(Opens below)) | 1 | Available | 0000082405 |
Includes bibliographical references and index
Talking about performance results -- Stone’s measurement and roi process : a view from above -- Begin on the right foot : partner to create a measurement strategy -- Collect relevant performance data -- Analyze results and adjust for causal influence -- Analyze and adjust results for sustained impact -- Go / No Go : Assign a Monetary Value to Business Outcome Data -- Calculate the fully-loaded cost of the solution design -- Calculating the return on investment and assessing the quality of ROI -- Measuring the contribution of solutions : alternatives to ROI -- Communicate the results -- Opportunity forecasting : predicting performance improvement and ROI