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Determinants of continuous mobile banking usage in Malaysian police force / Tulasi Martin

By:

Martin, Tulasi [author.]

Material type: Text

text

Media type:

unmediated
computer

Carrier type:

volume
computer disc

ISBN:

THE0009370(Local)

Subject(s):

Dissertation note: Thesis (Doctor of Philosophy) -- Universiti Malaysia Pahang – 2022 Abstract: Mobile banking has the potential to improve both people's lives and bank efficiency. The long-term success of mobile banking is dependent on its consistent use. This study aims to investigate determinants of continuous mobile banking usage in the Malaysian police force. Police officers are one of the essential services among government servants in Malaysia. Work patterns and internal work time challenges among police officers. Mobile banking services allow police officers to conduct banking transactions without going to the bank. The main elements influencing police officers' continuous usage intention of mobile banking services are technology acceptance, quality dimension, and protection motivation. Underpinned by the Unified Theory of Acceptance and Use of Technology (UTAUT), Delone Mclean IS model and Protection Motivation Theory. The partial least squares technique was used to analyse empirical data from 562 Malaysian police officers who had prior experience with mobile banking. Results show a positive relationship between technology acceptance, perceived service quality, perceived system quality positively affect continuous usage intention. Hence, perceived information quality and protection motivation do not have significant effects on continuous usage Intention. Technology acceptance and protection motivation positively have significant effects on continuous usage behaviour. Moreover, continuous usage intention positively significant effects mediate the relationship between technology acceptance and continuous usage behaviour. Instead, continuous usage intention positively not significant effects mediates the relationship between protection motivation and continuous usage behaviour. In addition, mobile banking usage intention positively affects continuous usage behaviour. As a result, banks should prioritise these factors in their decision-making to increase the perceived benefits of mobile banking.

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Holdings ( 2 )
Title notes ( 4 )

Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Thesis	UMPLIB GAMBANG	Reference	FIM .M37 2022 r Thesis (Browse shelf(Opens below))	1	Not for loan		T000001955
Thesis	UMPLIB GAMBANG		CD13141 (Browse shelf(Opens below))	1	Not for loan		T000001956

Faculty of Industrial Management

Thesis (Doctor of Philosophy) -- Universiti Malaysia Pahang – 2022

Includes bibliographical references

Mobile banking has the potential to improve both people's lives and bank efficiency. The long-term success of mobile banking is dependent on its consistent use. This study aims to investigate determinants of continuous mobile banking usage in the Malaysian police force. Police officers are one of the essential services among government servants in Malaysia. Work patterns and internal work time challenges among police officers. Mobile banking services allow police officers to conduct banking transactions without going to the bank. The main elements influencing police officers' continuous usage intention of mobile banking services are technology acceptance, quality dimension, and protection motivation. Underpinned by the Unified Theory of Acceptance and Use of Technology (UTAUT), Delone Mclean IS model and Protection Motivation Theory. The partial least squares technique was used to analyse empirical data from 562 Malaysian police officers who had prior experience with mobile banking. Results show a positive relationship between technology acceptance, perceived service quality, perceived system quality positively affect continuous usage intention. Hence, perceived information quality and protection motivation do not have significant effects on continuous usage Intention. Technology acceptance and protection motivation positively have significant effects on continuous usage behaviour. Moreover, continuous usage intention positively significant effects mediate the relationship between technology acceptance and continuous usage behaviour. Instead, continuous usage intention positively not significant effects mediates the relationship between protection motivation and continuous usage behaviour. In addition, mobile banking usage intention positively affects continuous usage behaviour. As a result, banks should prioritise these factors in their decision-making to increase the perceived benefits of mobile banking.