USM and the APEX journey :  governance, performance, human resources and service quality / 
Ishak Ismail, Hasnah Haron, Malligga Marimuthu, editor 
 - xvii, 94 pages :  illustrations ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9789838616218 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Educational change--Malaysia<br/>Education, Higher--Pulau Pinang<br/>Education and state--Pulau Pinang