TY - BOOK AU - Ishak Ismail, AU - Hasnah Haron, AU - Malligga Marimuthu, TI - USM and the APEX journey: governance, performance, human resources and service quality SN - 9789838616218 PY - 2014/// CY - Pulau Pinang PB - Penerbit Universiti Sains Malaysia KW - Educational change KW - Malaysia KW - Education, Higher KW - Pulau Pinang KW - Education and state N1 - Includes bibliographical references and index ER -