@book{102080,
	author = {Goetsch, David L., and Davis, Stanley B.,},
	title = {Introduction to total quality /},
	publisher = {Prentice Hall,},
	year = {1997},
	address = {Upper Saddle River, New Jersey :},
	edition = {Second Edition},
	note = {BAHAN HADIAH SUMBANGAN DARIPADA TS. DR. AHMAD NASSER BIN MOHD ROSE, FAKULTI TEKNOLOGI KEJURUTERAAN PEMBUATAN DAN MEKATRONIK.}
}