Goetsch, David L., <br/><br/>
Introduction to total quality / 
David L. Goetsch, Stanley B. Davis 
 - Second Edition 
 - xii, 660 pages :  illustrations ;  23 cm. 
<br/><br/> BAHAN HADIAH SUMBANGAN DARIPADA TS. DR. AHMAD NASSER BIN MOHD ROSE, FAKULTI TEKNOLOGI KEJURUTERAAN PEMBUATAN DAN MEKATRONIK. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>013262155X  9780132621557 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control<br/>Total quality management<br/>Etiquette