Bordoloi, Sanjeev K., <br/><br/>
Service management :  operations, strategy, information technology / 
Sanjeev K. Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons 
 - Tenth Edition 
 - xix, 524 pages :  illustrations ;  27 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781265075538 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Organization & management<br/>Operations management<br/>Information technology--Planning<br/>Business processes