01168nam a2200337 i 4500 0 0 lcc 0 0 NFIC 10000 10000 2025-04-15 57 114.48 0 HD58.8 .B67 2023 0000129686 2025-10-01 00:00:00 1 114.48 2025-04-15 OPEN 102112 102118 MY-KuUP 20251125111015.0 a||||fr|||| 001 0 ta 250617t20232023nyua|||fr|||| 001 0 eng d 9781265075538 paperback UMPSA eng UMPSA rda HD58.8 .B67 2023 Bordoloi, Sanjeev K., author. Service management : operations, strategy, information technology / Sanjeev K. Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons Tenth Edition New York : McGraw‑Hill Higher Education, 2023 © 2023 xix, 524 pages : illustrations ; 27 cm. rdacontent text rdamedia unmediated rdacarrier volume Includes bibliographical references and index Service industries Organization & management Operations management Information technology Planning Business processes Fitzsimmons, James A., author. Fitzsimmons, Mona J., author. lcc OPEN