TY  - BOOK
AU  - Bordoloi,Sanjeev K.
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management: operations, strategy, information technology 
SN  - 9781265075538
PY  - 2023///
CY  - New York
PB  - McGraw‑Hill Higher Education
KW  - Service industries
KW  - Organization & management
KW  - Operations management
KW  - Information technology
KW  - Planning
KW  - Business processes
N1  - Includes bibliographical references and index
ER  -