@book{10283,
	title = {The Communication toolkit},
	publisher = {Carlsbad, CA :},
	year = {2004},
	note = {Clips are provided in two formats; format 1: The clip is introduced with brief narration to set up the scene and give a general idea of what to look for in the vignette. As the narration plays, key phrases and words are highlighted through on-screen graphics; format 2: the scene plays without any set-up narration}
}