The Communication toolkit moving image Carlsbad, CA CRM Learning 2004 monographic eng
video recording
1 digital video disc (DVD) (71min.): color ; 12cm. + 2 compact disc (support material): digital ; 12cm. "A library of video clips on various aspects of communication, plus a comprehensive guide for using the clips in a number of innovative ways ... The clips ... are organized into the following communication skill categories: speaking clearly, active listening, nonverbal communication, conflict, difficult conversations, group communication, presentation skills"--Container MindResources Clips are provided in two formats; format 1: The clip is introduced with brief narration to set up the scene and give a general idea of what to look for in the vignette. As the narration plays, key phrases and words are highlighted through on-screen graphics; format 2: the scene plays without any set-up narration Disc compatible with computer and DVD drive. Communication in organizations Interpersonal communication Nonverbal communication Public speaking MED0000255(Local) UMP 130116 20251117141030.0 vtls000068085