TY  - ADVS
TI  - The Communication toolkit
SN  - MED0000255(Local)
PY  - 2004///
PB  - Carlsbad, CA, CRM Learning
KW  - Communication in organizations
KW  - Interpersonal communication
KW  - Nonverbal communication
KW  - Public speaking
N1  - Clips are provided in two formats; format 1: The clip is introduced with brief narration to set up the scene and give a general idea of what to look for in the vignette. As the narration plays, key phrases and words are highlighted through on-screen graphics; format 2: the scene plays without any set-up narration
N2  - "A library of video clips on various aspects of communication, plus a comprehensive guide for using the clips in a number of innovative ways ... The clips ... are organized into the following communication skill categories: speaking clearly, active listening, nonverbal communication, conflict, difficult conversations, group communication, presentation skills"--Container
ER  -