TY  - BOOK
AU  - Behl,Abhishek
AU  - Gautam,Shalini
AU  - Krishnan,Chitra
AU  - Malik,Priyanka
TI  - The chatgpt revolution: how conversational AI is transforming customer service and business operations 
SN  - 9781835498521
PY  - 2025///
CY  - London
PB  - Emerald Publishing Limited
KW  - Artificial intelligence
KW  - Conversational agents (Computer programs)
KW  - Customer service
KW  - Automation
UR  - https://www-emerald-com.libraryumpsa.idm.oclc.org/books/edited-volume/17055/The-ChatGPT-RevolutionHow-Conversational-AI-is
UR  - https://doi.org/10.1108/9781835498521
ER  -