TY  - ADVS
AU  - Timm,Paul R.
TI  - The power of customer services: A how to approach to successful customer service
SN  - 978
PY  - 2000///
CY  - Chicago, Illinois
PB  - JWAVIDEO
KW  - Customer services
KW  - Management
KW  - Communication in management
N1  - Library internal view only
ER  -