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  <titleInfo>
    <title>Use the telephone the right way!</title>
    <subTitle>Master today's key skills and strategies for effective telephone use</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Wilson, Jack</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <typeOfResource>moving image</typeOfResource>
  <genre authority="marc">videorecording</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">ilu</placeTerm>
    </place>
    <place>
      <placeTerm type="text">Chicago, Illinois</placeTerm>
    </place>
    <publisher>JWAVIDEO</publisher>
    <dateIssued>2000</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">electronic</form>
    <form authority="gmd">video recording</form>
    <extent>1 digital video disc (DVD: 24min): digital; 12cm. + 1 compact disc audio (CD audio: 24min): digital ; 12c + 1 use the telephone book, 15p. : ill.; 20cm.</extent>
  </physicalDescription>
  <abstract>The business skill express series is designed to be an important aspect of your long term career development. Whether you use these books in a formal training program or study them on your own, this fast paced series gives you the tools to advance your career.</abstract>
  <targetAudience authority="marctarget">specialized</targetAudience>
  <note type="statement of responsibility">Jack Wilson</note>
  <note>Library internal view only.</note>
  <note>Disc compatible with computer DVD drive and DVD player.</note>
  <subject authority="lcsh">
    <topic>Interpersonal communication</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Telephone</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Conversation</topic>
  </subject>
  <relatedItem type="series">
    <titleInfo>
      <title>Business skills express series</title>
    </titleInfo>
  </relatedItem>
  <identifier type="isbn">MED0000319(Local)</identifier>
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    <recordCreationDate encoding="marc">121109</recordCreationDate>
    <recordChangeDate encoding="iso8601">20251117141036.0</recordChangeDate>
    <recordIdentifier source="KUKTEM">vtls000065992</recordIdentifier>
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