01303ngm a2200205   4500001001400000003000700014005001700021008004100038020002200079040000800101245009500109260005400204300005700258500003200315520062100347538006000968650002401028650002201052650002301074vtls000072873KUKTEM20251117141041.0130703t2006    vra25  f      s0  vceng    aMED0000280(Local)  aUMP00aAnnoyances and complaintsh[video recording]: VEA ESL Guide 4 /cVideo Education Australia  bBendigo, Vic. :bVideo Education Australia,c2006  a1 digital video disc (DVD) (25min.):bcolor ;c12cm.  aLibrary internal view only.  aThis program aims to initiate conversations about complaints using appropriate lexis, sentence structure and grammar points. What is a pet peeve? Why are some behaviours or actions bothersome? How have specific complaints been dealt with in the past and how could they be dealt with in the future? How might the language one uses to complain to different people (e.g.. friend vs. administrator) vary? Particular emphasis is placed on the complaints that students might have at school, in shared accommodation, at home, and with friends. We'll also take a look at the language used to write a formal complaint letter.  aDisc compatible with computer DVD drive and DVD player. 0aConsumer complaints 0aCustomer services 0aCustomer relations