01706ngm a2200265   4500001001400000003000700014005001700021008004100038020002200079039006600101040000800167090002800175245009500203260005400298300005700352500003200409520062100441538006001062650002401122650002201146650002301168952014101191999002601332999008201358vtls000072873KUKTEM20251117141041.0130703t2006    vra25  f      s0  vceng    aMED0000280(Local) 9a201905271209bfateehac201412151219diswany201307031256zida  aUMP  advd HF5415.52 .A56 200600aAnnoyances and complaintsh[video recording]: VEA ESL Guide 4 /cVideo Education Australia  bBendigo, Vic. :bVideo Education Australia,c2006  a1 digital video disc (DVD) (25min.):bcolor ;c12cm.  aLibrary internal view only.  aThis program aims to initiate conversations about complaints using appropriate lexis, sentence structure and grammar points. What is a pet peeve? Why are some behaviours or actions bothersome? How have specific complaints been dealt with in the past and how could they be dealt with in the future? How might the language one uses to complain to different people (e.g.. friend vs. administrator) vary? Particular emphasis is placed on the complaints that students might have at school, in shared accommodation, at home, and with friends. We'll also take a look at the language used to write a formal complaint letter.  aDisc compatible with computer DVD drive and DVD player. 0aConsumer complaints 0aCustomer services 0aCustomer relations  00104071a20000b20000d2019-09-04g565.25l0odvd HF5415.52 .A56 2006p0000084763r2019-09-04 00:00:00t1v565.25w2019-09-04yCD_DVD  aVIRTUA4c10549d10555  aVTLSSORT0080*0200*0400*0900*2450*2600*3000*5000*5200*5380*6500*6501*6502*9992