@book{10774,
	author = {Malaysia productivity corporation and Malaysia productivity corporation},
	title = {Business excellence :},
	publisher = {Malaysian Productivity Corporation,},
	year = {2013},
	address = {Petaling Jaya :},
	note = {Includes 4 best practices from Penchem, Protect Print Sdn. Bhd., PSI Incontrol & YTL Power}
}