TY  - BOOK
AU  - Tiwana,Amrit
TI  - The knowledge management toolkit: practical techniques for building a knowledge management system 
SN  - 0130128538
PY  - 2000///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall PTR
KW  - Knowledge management
N1  - Includes bibliographical references [p. 549-587], glossary and index
ER  -