Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, and information technology / 
 Student CD-ROM to accompany service management  operations, strategy, and information technology  [electronic resource] : 
James A. Fitzsimmons, Mona J. Fitzsimmons 
 - 5th ed. 
 - Boston :  McGraw-Hill/Irwin,  2006 
 - xiv, 605 p. :  ill. ;  27 cm. +  1 computer disc 
<br/><br/>Includes bibliographical references and index 
<br/><br/><br/>System requirements: PC: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent 
<br/><br/><label>ISBN: </label>0072982306 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management