Service management operations, strategy, and information technology Student CD-ROM to accompany service management operations, strategy, and information technology Fitzsimmons, James A. creator Fitzsimmons, Mona J. text Boston McGraw-Hill/Irwin 2006 5th ed. monographic eng
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xiv, 605 p. : ill. ; 27 cm. + 1 computer disc James A. Fitzsimmons, Mona J. Fitzsimmons Includes bibliographical references and index System requirements: PC: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent Service industries Management 0072982306 http://www.loc.gov/catdir/enhancements/fy0668/2004055202-t.html http://www.loc.gov/catdir/enhancements/fy0668/2004055202-t.html UMP 070409 20251117141056.0 vtls000019350