@book{11699,
	author = {Ahmad Othman},
	title = {A study on the management system in the healthcare sector using service quality concept =},
	publisher = {UMP,},
	year = {2012},
	address = {Kuantan, Pahang :},
	note = {A report submitted to Department of Research and Innovation, University Malaysia Pahang under short grant research with vote number RDU 090359}
}