Bly, Robert W. <br/><br/>
The encyclopedia of business letters, fax memos, and e-mail / 
Robert W. Bly 
 - Petalingg Jaya, Selangor :  Advantage Quest Pub.,  1999 
 - 286 p. :  ill. ;  26 cm. 
<br/><br/><label>ISBN: </label>9839214683 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial correspondence<br/>Memorandums<br/>Facsimile transmission