Encylopaedia of total quality :  management, organization and strategy / 
Johan Howard 
 - United Kingdom :  Koros Press,  c2012 
 - 3 v. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/>Vol. 1. Methods for measuring total quality in organization -- v.2. Methods for total quality management -- v.3 Total quality management 
<br/><br/><label>ISBN: </label>9781781630723 (3 volume set) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management