TY  - BOOK
AU  - Howard,Johan
TI  - Encylopaedia of total quality: management, organization and strategy 
SN  - 9781781630723 (3 volume set)
PY  - 2012///
CY  - United Kingdom
PB  - Koros Press
KW  - Total quality management
N1  - Includes bibliographical references and index; Vol. 1. Methods for measuring total quality in organization -- v.2. Methods for total quality management -- v.3 Total quality management
ER  -