The SAGE handbook of conflict communication :  integrating theory, research, and practice / 
editors by John G. Oetzel, Stella Ting-Toomey 
 - 2nd ed. 
 - Thousand Oaks, CA :  Sage Pub.,  c2013 
 - xiii, 898 p. ;  27 cm 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781412987790 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management<br/>Social conflict<br/>Communication in the social sciences